{"id":5310,"date":"2016-09-21T08:19:00","date_gmt":"2016-09-21T00:19:00","guid":{"rendered":"\/\/m.letratesoro.com\/?p=5310"},"modified":"2016-09-15T22:44:20","modified_gmt":"2016-09-15T14:44:20","slug":"why-tree-5-whys","status":"publish","type":"post","link":"\/\/m.letratesoro.com\/2016\/09\/why-tree-5-whys\/","title":{"rendered":"\u4ecb\u7d39\u539f\u56e0\u6a39(Why-tree)\u4e94\u554f\u6cd5(5-whys)\u5e6b\u4f60\u627e\u51fa\u4e0d\u826f\u539f\u56e0"},"content":{"rendered":"

\"\u4ecb\u7d39\u539f\u56e0\u6a39(Why-tree)\u4e94\u554f\u6cd5(5-whys)\u5e6b\u4f60\u627e\u51fa\u4e0d\u826f\u539f\u56e0\"<\/p>\n

\u300c\u539f\u56e0\u6a39\uff08Why tree\uff09\u300d\u4e5f\u7a31\u300c\u4e94\u554f\u6cd5\uff085 whys\uff09\u300d\u6216\u7a31\u300c\u70ba\u4ec0\u9ebc-\u70ba\u4ec0\u9ebc\u5206\u6790\u6cd5(Why-Why Analysis)\u300d\u7684\u61c9\u7528\u5176\u5be6\u975e\u5e38\u7c21\u55ae\uff0c\u5c31\u662f\u8b93\u81ea\u5df1\u4fdd\u6301\u300c\u597d\u5947\u5fc3\u300d\uff0c\u5982\u679c\u4f60\u5011\u5bb6\u6709\u500b\u4e09\u6b72\u5c0f\u5b69\uff0c\u4f60\u4e00\u5b9a\u6703\u7d93\u5e38\u807d\u5230\u4ed6\u5728\u300c\u554f\u70ba\u4ec0\u9ebc\uff1f\u300d\uff0c\u56de\u7b54\u4e86\u554f\u984c\u4e4b\u5f8c\uff0c\u53c8\u7e7c\u7e8c\u554f\u4f60\u300c\u70ba\u4ec0\u9ebc\uff1f\u300d\uff0c\u76f4\u5230\u4f60\u53ad\u7169\uff0c\u56de\u7b54\u4e0d\u4e0b\u53bb\u4e86\u3002\u4f46\u5f9e\u601d\u8003\u300c\u70ba\u4ec0\u9ebc\uff1f\u300d\u7684\u56de\u7b54\u4e2d\u662f\u5426\u4e5f\u8b93\u4f60\u91cd\u65b0\u601d\u8003\u67d0\u4e9b\u554f\u984c\u7684\u771f\u8ae6\u5462\uff1f<\/font><\/p>\n

\u662f\u7684\uff0c\u539f\u56e0\u6a39\u7684\u6700\u4e3b\u8981\u4f5c\u6cd5\u5c31\u662f\u4e00\u76f4\u554f\u300c\u70ba\u4ec0\u9ebc\uff1f\u300d\uff0c\u7576\u4f60\u5f97\u5230\u7b2c\u4e00\u500b\u7b54\u6848\u5f8c\uff0c\u518d\u7e7c\u7e8c\u5f9e\u9019\u500b\u7b54\u6848\u4e2d\u627e\u51fa\u554f\u984c\u9ede\u7e7c\u7e8c\u5f80\u4e0b\u554f\u300c\u70ba\u4ec0\u9ebc\uff1f\u300d\uff0c\u76f4\u5230\u6700\u6839\u672c\u7684\u539f\u56e0\u51fa\u73fe\u70ba\u6b62\uff0c\u4e00\u822c\u901a\u5e38\u8981\u6c42\u53ef\u4ee5\u5f80\u4e0b\u554f\u5230\u7b2c\u4e94\u5c64\uff0c\u4f46\u9019\u500b\u65b9\u6cd5\u61c9\u8a72\u4e0d\u9650\u554f\u5230\u7b2c\u5e7e\u5c64\u554f\u984c\uff0c\u800c\u662f\u8981\u554f\u5230\u6eff\u610f\u70ba\u6b62\u3002<\/font><\/p>\n

<\/p>\n

<\/font><\/p>\n

\u4f7f\u7528\u300c\u539f\u56e0\u6a39\uff08Why tree\uff09\u300d \u7684\u512a\u9ede\uff1a<\/font><\/b><\/p>\n

    \n
  1. \u6709\u52a9\u6f84\u6e05\u554f\u984c\u767c\u751f\u7684\u771f\u6b63\u539f\u56e0\u3002 <\/font><\/li>\n
  2. \u53ef\u4ee5\u5e6b\u5fd9\u91d0\u6e05\u4e0d\u540c\u5931\u6548\u539f\u56e0\u4e4b\u9593\u7684\u95dc\u4fc2\u3002 <\/font><\/li>\n
  3. \u4e0d\u9700\u8981\u4efb\u4f55\u7d71\u8a08\u6578\u64da\u5373\u53ef\u5b8c\u6210\u3002<\/font> <\/li>\n<\/ol>\n

    \u5f7c\u5f97\uff0e\u8056\u5409(Peter M. Senge)\u5728\u5176\u7b2c\u4e94\u9805\u4fee\u7df4(The Fifth Discipline)\u4e00\u66f8\u4e2d\uff0c\u66fe\u63d0\u5230\u4e00\u500b\u5c0f\u6545\u4e8b\u3002\u5167\u5bb9\u5927\u610f\u662f\u8aaa\u6709\u4e00\u500b\u8ce3\u5730\u6bef\u7684\u5546\u4eba\uff0c\u770b\u5230\u4ed6\u7f8e\u9e97\u7684\u5730\u6bef\u4e2d\u592e\u9686\u8d77\u4e86\u4e00\u584a\uff0c\u65bc\u662f\u7528\u624b\u628a\u5b83\u92ea\u5e73\uff0c\u4f46\u6c92\u591a\u4e45\u5728\u539f\u4f86\u7a81\u8d77\u7684\u65c1\u908a\uff0c\u537b\u53c8\u9686\u8d77\u4e86\u53e6\u4e00\u584a\uff0c\u65bc\u662f\uff0c \u4ed6\u518d\u8d70\u904e\u53bb\uff0c\u628a\u9686\u8d77\u90e8\u5206\u518d\u6b21\u92ea\u5e73\u3002\u6c92\u60f3\u5230\u4e4b\u5f8c\uff0c\u53c8\u5728\u65b0\u7684\u5730\u65b9\uff0c\u9686\u8d77\u4e00\u584a\u3002\u5c31\u9019\u6a23\uff0c\u53cd\u53cd\u8986\u8986\u597d\u5e7e\u6b21\uff0c\u76f4\u5230\u6700\u5f8c\uff0c\u4e00\u96bb\u5f88\u751f\u6c23\u7684\u86c7\uff0c\u5f9e\u5730\u6bef\u4e0b\u722c\u4e86\u51fa\u53bb\uff0c\u5730\u6bef\u624d\u4e0d\u518d\u9686\u8d77\u3002<\/font><\/p>\n

    \u9019\u500b\u5c0f\u6545\u4e8b\u7d66\u6211\u5011\u5728\u89e3\u6c7a\u554f\u984c\u4e0a\u7684\u555f\u4e8b\uff0c\u6211\u5011\u5e38\u5e38\u90fd\u53ea\u91dd\u5c0d\u554f\u984c\u7684\u8868\u8c61\u5c31\u505a\u51fa\u4e86\u53cd\u61c9\uff0c\u5c31\u50cf\u6545\u4e8b\u4e2d\u7684\u5730\u6bef\u5546\u4eba\u4e00\u6a23\uff0c\u4e00\u958b\u59cb\u4e26\u7121\u6cd5\u627e\u51fa\u554f\u984c\u7684\u539f\u56e0\uff0c\u4f7f\u7528\u300c\u4e94\u554f\u6cd5\u300d\u53ef\u4ee5\u5e6b\u52a9\u6211\u5011\u5f9e\u767c\u751f\u539f\u56e0\u7684\u73fe\u8c61\u4e2d\uff0c\u8ffd\u6839\u7a76\u5e95\u627e\u51fa\u5176\u6839\u672c\u539f\u56e0(Root Cause)\u3002\u900f\u904e\u4e00\u518d\u5730\u8a62\u554f\u70ba\u4ec0\u9ebc\u6703\u9019\u6a23\uff0c\u5f97\u5230\u521d\u6b65\u7b54\u6848\u5f8c\uff0c\u518d\u8ffd\u4e0b\u53bb\u554f\u70ba\u4ec0\u9ebc\u6703\u9019\u6a23\uff0c\u4e00\u76f4\u5230\u6c92\u6709\u89e3\u7b54\u70ba\u6b62\u3002<\/font><\/p>\n

    \u539f\u56e0\u6a39\u6216\u4e94\u554f\u6cd5\u7684\u4f5c\u6cd5\uff1a<\/font><\/b><\/p>\n

      \n
    1. \u9996\u5148\u78ba\u8a8d\u554f\u984c\uff0c\u6e05\u695a\u63cf\u8ff0\u76ee\u524d\u73fe\u8c61\u3002 <\/font><\/li>\n
    2. \u8a0e\u8ad6\u70ba\u4ec0\u9ebc\u6703\u6709\u76ee\u524d\u9019\u7d50\u679c\u3002 <\/font><\/li>\n
    3. \u5f97\u5230\u539f\u56e0\u5f8c\uff0c\u63a5\u4e0b\u53bb\u63a2\u5c0b\u70ba\u4ec0\u9ebc\u6703\u6709\u9019\u539f\u56e0\u5b58\u5728\u3002 <\/font><\/li>\n
    4. \u5f97\u5230\u539f\u56e0\uff0c\u518d\u5f80\u4e0a\u8ffd\u554f\uff0c\u70ba\u4ec0\u9ebc\u6703\u6709\u9019\u539f\u56e0\u5b58\u5728\u3002 <\/font><\/li>\n
    5. \u4e0d\u505c\u5f80\u4e0a\u8ffd\u554f\uff0c\u76f4\u81f3\u5f97\u5230\u6700\u7d42\u539f\u56e0\u70ba\u6b62\u3002<\/font> <\/li>\n<\/ol>\n

      \u5176\u5be6\u9019\u5c31\u5982\u540c\u6211\u5011\u5e38\u8aaa\u7684\u300c\u554f\u984c\u7684\u767c\u751f\u53ea\u662f\u51b0\u5c71\u7684\u4e00\u89d2\u300d\uff0c\u65e2\u7136\u554f\u984c\u662f\u51b0\u5c71\u7684\u4e00\u89d2\uff0c\u60f3\u8981\u767c\u89ba\u771f\u6b63\u7684\u554f\u984c\u5c31\u8981\u7528\u529b\u6301\u7e8c\u7684\u5f80\u4e0b\u6316\uff0c\u6240\u4ee5\u8981\u4e00\u76f4\u554f\u70ba\u4ec0\u9ebc\uff0c\u76f4\u5230\u6240\u6709\u7684\u554f\u984c\u90fd\u88ab\u91d0\u6e05\u70ba\u6b62\uff0c\u9019\u5c31\u662f\u539f\u56e0\u6a39\u6216\u4e94\u500b\u70ba\u4ec0\u9ebc\u7684\u7cbe\u795e\u3002<\/font><\/p>\n

      \"\u554f\u984c\u7684\u767c\u751f\u53ea\u662f\u51b0\u5c71\u7684\u4e00\u89d2\"<\/font><\/p>\n

      \u539f\u56e0\u6a39\u53ca\u4e94\u554f\u6cd5\u7684\u4f8b\u5b50\uff1a<\/font><\/b><\/p>\n

      \u554f1\uff1a\u70ba\u4ec0\u9ebc\u6a5f\u5668\u505c\u4e86\uff1f
      \u7b541\uff1a\u56e0\u70ba\u6a5f\u5668\u8d85\u8f09\uff0c\u4fdd\u96aa\u7d72\u71d2\u65b7\u4e86\u3002<\/font><\/p>\n

           \u554f2\uff1a\u70ba\u4ec0\u9ebc\u6a5f\u5668\u6703\u8d85\u8f09\uff1f
           \u7b542\uff1a\u56e0\u70ba\u8f2a\u8ef8\u627f\u7684\u6f64\u6ed1\u4e0d\u8db3\u3002<\/font><\/p>\n

                \u554f3\uff1a\u70ba\u4ec0\u9ebc\u8ef8\u627f\u6703\u6f64\u6ed1\u4e0d\u8db3\uff1f
                \u7b543\uff1a\u56e0\u70ba\u6f64\u6ed1\u5e6b\u6d66\u5931\u9748\u4e86\u3002<\/font><\/p>\n

                     \u554f4\uff1a\u70ba\u4ec0\u9ebc\u6f64\u6ed1\u5e6b\u6d66\u6703\u5931\u9748\uff1f
                     \u7b544\uff1a\u56e0\u70ba\u5e6b\u6d66\u7684\u8f2a\u8ef8\u8017\u640d\u4e86\u3002<\/font><\/p>\n

                          \u554f5\uff1a\u70ba\u4ec0\u9ebc\u6f64\u6ed1\u5e6b\u6d66\u7684\u8f2a\u8ef8\u6703\u8017\u640d\uff1f
                          \u7b545\uff1a\u56e0\u70ba\u96dc\u8cea\u8dd1\u5230\u88e1\u9762\u53bb\u4e86\u3002<\/font><\/p>\n

                               \u554f6\uff1a\u70ba\u4ec0\u9ebc\u96dc\u8cea\u6703\u8dd1\u5230\u6f64\u6ed1\u5e6b\u6d66\uff1f
                               \u7b546\uff1a\u56e0\u70ba\u4f7f\u7528\u8001\u820a\uff0c\u4fdd\u8b77\u84cb\u5df2\u7834\u88c2\u3002<\/font><\/p>\n

      \u539f\u56e0\u6a39\u6216\u4e94\u554f\u6cd5\u7684\u7f3a\u9ede\uff1a<\/font><\/b><\/p>\n

      \u5c0d\u65bc\u5de5\u7a0b\u6280\u8853\u4eba\u54e1\u4f86\u8aaa\uff0c\u4e94\u554f\u6cd5\u662f\u4e00\u7a2e\u5f37\u800c\u6709\u6548\u7684\u5de5\u5177\uff0c\u6709\u52a9\u65bc\u4ed6\u5011\u767c\u73fe\u554f\u984c\u7684\u771f\u6b63\u539f\u56e0\u3002\u4e0d\u904e\u4e94\u554f\u6cd5\u592a\u904e\u65bc\u57fa\u790e\uff0c\u6c92\u6709\u4efb\u4f55\u7684\u79d1\u5b78\u6578\u64da\u8f14\u4f50\uff0c\u4ee5\u81f4\u5176\u5c0d\u65bc\u6839\u672c\u539f\u56e0\u7684\u5206\u6790\u96e3\u4ee5\u6709\u6548\u5f97\u5230\u771f\u6b63\u539f\u56e0\u7684\u6df1\u5ea6\uff0c\u800c\u4e14\u9019\u500b\u65b9\u6cd5\u975e\u5e38\u4ef0\u8cf4\u4f7f\u7528\u8005\u7684\u7d93\u9a57\uff0c\u5c0d\u7d93\u9a57\u4e0d\u8db3\u8005\u5c07\u96e3\u4ee5\u9054\u6210\u5206\u6790\u4e0d\u826f\u539f\u56e0\u7684\u76ee\u7684\u3002<\/font><\/p>\n

      \u4f7f\u7528\u4e94\u554f\u6cd5\u6703\u6709\u4e0b\u8ff0\u7684\u554f\u984c\u7522\u751f\uff1a<\/font><\/p>\n

        \n
      1. \u6709\u53ef\u80fd\u56e0\u70ba\u79c1\u5fc3\u6216\u67d0\u4e9b\u539f\u56e0\u8b93\u8abf\u67e5\u4eba\u54e1\u50be\u5411\u65bc\u53ea\u505c\u7559\u5728\u8868\u9762\u75c7\u72c0\u7684\u8abf\u67e5\u4e4b\u4e0a\uff0c\u800c\u4e0d\u80fd\u9032\u4e00\u6b65\u8ffd\u7a76\u5230\u66f4\u6df1\u5c64\u6b21\u7684\u6839\u672c\u539f\u56e0\u3002 <\/font><\/li>\n
      2. \u7121\u6cd5\u8d85\u8d8a\u8abf\u67e5\u4eba\u54e1\u7576\u6642\u73fe\u6709\u7684\u77e5\u8b58\u6c34\u6e96\uff0c\u7121\u6cd5\u627e\u51fa\u8abf\u67e5\u4eba\u54e1\u7576\u6642\u4e26\u4e0d\u4e86\u89e3\u7684\u539f\u56e0\u3002 <\/font><\/li>\n
      3. \u5728\u5e6b\u52a9\u8abf\u67e5\u4eba\u54e1\u63d0\u51fa\u6b63\u78ba\u7684\u300c\u70ba\u4ec0\u9ebc\u300d\u554f\u984c\u65b9\u9762\uff0c\u7f3a\u4e4f\u652f\u6301\u3002 <\/font><\/li>\n
      4. \u7d50\u679c\u7f3a\u4e4f\u53ef\u91cd\u8907\u6027\uff0c\u5c0d\u65bc\u540c\u6a23\u7684\u554f\u984c\uff0c\u540c\u6a23\u63a1\u7528\u4e94\u554f\u6cd5\uff0c\u4e0d\u540c\u7684\u4eba\u6703\u5f97\u51fa\u4e0d\u540c\u7684\u539f\u56e0\u7d50\u679c\uff0c\u592a\u904e\u65bc\u4ef0\u8cf4\u500b\u4eba\u7684\u7d93\u9a57\u3002<\/font> <\/li>\n<\/ol>\n
        \n

        \u5ef6\u4f38\u95b1\u8b80\uff1a
        <\/font>\u554f\u984c\u5206\u6790\u8207\u5c0d\u7b56\u89e3\u6c7a 8D report<\/font><\/a>
        \u67cf\u62c9\u5716\u5206\u6790 (Pareto Chart)\u4ecb\u7d39<\/font><\/a>
        \u7279\u6027\u8981\u56e0\u5206\u6790\u5716(Cause & effect Analysis)\u4ecb\u7d39<\/font><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

        \u300c\u539f\u56e0\u6a39\uff08Why tree\uff09\u300d\u4e5f\u7a31\u300c\u4e94\u554f\u6cd5\uff085 …<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,116],"tags":[179],"aioseo_notices":[],"views":37378,"_links":{"self":[{"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/posts\/5310"}],"collection":[{"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/comments?post=5310"}],"version-history":[{"count":0,"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/posts\/5310\/revisions"}],"wp:attachment":[{"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/media?parent=5310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/categories?post=5310"},{"taxonomy":"post_tag","embeddable":true,"href":"\/\/m.letratesoro.com\/wp-json\/wp\/v2\/tags?post=5310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}